Frequently Asked Questions
Jimmy Ray's Towing FAQs:
Towing & Roadside Assistance in Spartanburg
"How are your towing charges calculated, and how do I know my total cost?"
ANSWER:
At Jimmy Ray’s Towing in Spartanburg, SC, we use straightforward, upfront pricing so you always know what you’re paying before we dispatch a truck.
Your quote includes:
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A flat Hook Fee that covers all prep and loading
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A per-mile rate based on the shortest route
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Any optional roadside services (jump start, tire change, lockout, winch-out, etc.)
Before we send a driver, you receive a confirmed total price—no surprise charges. We also offer discounts for long-distance towing, repeat customers, and referrals.
"Do I need to schedule a tow ahead of time, or do you offer emergency towing?"
ANSWER:
You never have to schedule ahead. Jimmy Ray’s Towing provides 24/7 emergency towing and roadside assistance anywhere in Spartanburg County and surrounding areas.
Whether you’re dealing with a breakdown, flat tire, dead battery, or accident, our team is available day or night—including weekends and holidays.
"How will I know when the tow truck will arrive?"
ANSWER:
When you call, we provide an immediate Estimated Time of Arrival based on your location.
Once a driver is dispatched, you receive updates such as:
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Driver on the way
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Driver on site
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Vehicle loaded
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Vehicle delivered
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Our goal is to give you fast, accurate updates so you’re never left guessing.
"Do I need to be present with my vehicle for a tow or roadside service?"
ANSWER:
No. Many customers use our contactless towing service.
As long as your vehicle is accessible and we know where to find the key—or have instructions for neutral/access—we can tow your vehicle without you being present. We text updates, photos (if needed), and offer secure remote payment options.
"Can I ride with the tow truck driver?"
ANSWER:
Yes. Most of our tow trucks have room for up to four passengers.
If more than one person needs a ride, let dispatch know so we can send the appropriate truck.
"My vehicle was towed or impounded. How do I find out where it was taken?"
ANSWER:
In Spartanburg County, private property impounds must be reported to the Sheriff’s Office within one hour.
Check for posted signs on the property first. If there are none:
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Contact the property owner or management
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OR call the Spartanburg County Sheriff’s Office at 864-503-4500
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They maintain impound information related to local towing ordinances.
"What items besides vehicles can Jimmy Ray’s Towing move?"
ANSWER:
We tow and relocate a lot more than cars and trucks! Our heavy-duty and specialty towing services include:
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Sheds and accessory buildings
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Large toolboxes
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Construction equipment
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Forklifts
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Shipping containers
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Campers
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Refrigeration units
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Machinery and oversized items
If it’s heavy and you need it moved, call us for a quote.
"Do you provide long-distance towing?"
ANSWER:
Yes. While most calls come from Spartanburg, Boiling Springs, Cowpens, Gaffney, Roebuck, and surrounding areas, we also provide long-distance and out-of-state towing.
Whether your vehicle needs to go across town or across South Carolina, we can help.
"How is my vehicle/belongings protected by Jimmy Ray's Towing?"
ANSWER:
Your safety—and your vehicle’s safety—is our top priority.
Jimmy Ray’s Towing carries:
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General Liability Insurance
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On-The-Hook Coverage
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Garage Keepers Insurance
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Coverage limits higher than the state minimum requirements
Our drivers are trained, WreckMaster certified, and follow strict safety procedures to ensure your vehicle and belongings are protected from pickup to delivery.